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Privacy Policy

Privacy Policy

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at rostail.com, or the rostail mobile application made available by Rostail Technologies Private Limited (“Rostail”, “Company”, “we”, “us” and “our”),  a private company established under the laws of India having its registered office at C/O SHRI M D Shravankar, Rajendra Ward Tumsar, Bhandara , Maharashtra, India, 441912.

 

The term “you” or “your” refers to the user of Rostail Services. The term “Services” refers to any services offered by Rostail whether on the Rostail Services or otherwise.

 

Your Agreement

 

We use your Personal Information only for providing and improving the Rostail Services. By using the Rostail Services, you agree to the collection and use of information in accordance with this policy.  If you do not agree with the Policy, please do not use or access the Rostail Services.

 

Policy Changes

 

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

 

Links to Other Website

 

The Rostail Services may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Rostail shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Rostail Services. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.

 

Information We Collect From You

 

Information you share with us :- This includes when information submitted from you:

  • Create or update your Rostail account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the Rostail Services through third-party sign-in services such as Facebook, Google Plus or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by Rostail at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or
  • Provide content to us, which may include reviews, ordering details and history, favourite retailers, special merchant requests, contact information of people you refer to us and other information you provide on the Rostail Services.
  • Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
  • Correspond with Rostail for customer support regarding order details and offers;
  • Participate in the interactive services offered by the Rostail Services such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc.
  • Enable features that require Rostail access to your address book or calendar;
  • Report problems for troubleshooting.

Information we collect from you- when you make visit on Rostail Services each time, we collect your demographic and other related information.

  • When you communicate with us (via email, phone, through the Rostail Services or otherwise), we may maintain a record of your communication;
  • Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
  • Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. Rostail Services includes the Rostail advertising services (“Ad Services”), which may collect user activity and browsing history within the Rostail Services and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, Rostail cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Rostail Services, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
  • Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the Rostail Services;
  • Stored information and files:  Rostail mobile application (Rostail app) may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Rostail app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Rostail app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
  • If you are a seller, merchant or a delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.

Information we receive from other sources -

  • We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
  • When you sign in to Rostail Services with your SNS account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process.  Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
  • If you are seller, merchant or a delivery partner, we may, additionally, receive feedback and rating from other users.
  • We are using Android Advertising ID for sending new offers notifications to the users. Android Advertising ID is the unique id of android device which we require to send the notification

COOKIES

  • Our Rostail Services and third parties, with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
  • Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
  • Authenticating users;
  • Remembering user preferences and settings;
  • Determining the popularity of content;
  • Delivering and measuring the effectiveness of advertising campaigns;
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
  • A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
  • To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.
  • We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Rostail Services and use our Services, as well as when you visit other online sites and services.
  • Please see our cookies Policies for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.

USES OF YOUR INFORMATION

  • We use the information for following purposes, including:
  • To provide, personalize, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalize your Rostail account;
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
  • To administer and enhance the security of our Rostail Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
  • To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
  • To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
  • To allow you to participate in interactive features of our Services, if any; or
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • If you are a seller or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above.  Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyze the log files of our Rostail Services that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and click stream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.

 

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

 

We may share your information that we collect for following purposes:

  • With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
  • With Partner Restaurants/Merchant: While you place a request to order through the Rostail Services, your information is provided to us and to the sellers/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that sellers/merchant in a similar manner as if you had made a order directly with the sellers. If you provide a mobile phone number, Rostail may send you text messages regarding the order’s delivery status.
  • With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
  • For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
    • Obligated under the applicable laws or in good faith to respond to court orders and processes; or
    • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
    • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
    • Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
  • For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
  • To fulfill the purpose for which you provide it.
  • We may share your information other than as described in this Policy if we notify you and you consent to the sharing.